Frequently Asked Questions.
01. The order
When do I receive my order?
The delivery time for your order can vary depending on factors like your location, the chosen shipping method, and the seed company’s policies. During the checkout process, you should find an estimated delivery time.
What if my order is delayed?
Delivery times can sometimes be affected by external factors. If your order is delayed, reach out to the seed company’s customer service for assistance and updated delivery information.
How can I track my order?
Most seed companies provide order tracking services. Once your order is shipped, you’ll typically receive a tracking number and instructions on how to track your package.
02. Shipment
What if my order is delayed or takes longer to arrive?
If your order experiences unexpected delays or takes longer to arrive, you can contact the seed company’s customer service for assistance. They can provide you with updates and help resolve any issues.
Can I change my shipping address after placing the order?
If you need to change your shipping address after placing an order, it’s important to contact the seed company’s customer service as soon as possible. They will guide you through the process of updating your shipping information.
What should I do if my order arrives damaged or with missing items?
In the event your order arrives damaged or with missing items, contact the seed company’s customer service immediately. They will guide you through the process of resolving the issue.
03. The order
Can I cancel my order if needed?
Most seed companies allow order cancellations within a certain timeframe after placing your order. Check the company’s cancellation policy or contact their customer service for assistance with canceling your order.
Can I cancel or modify my order after it’s been placed?
Whether you can cancel or modify your order after it’s been placed depends on the stage of processing. Contact our customer service as soon as possible, and we’ll do our best to accommodate your request.
04. Returns, exchanges and complaints
What is your return and exchange policy for seeds?
We offer a germination guarantee for our seeds. If you’re unsatisfied with your seeds or they fail to germinate, please contact our customer service within the specified time frame (usually within a year) for information on the return or exchange process.
Can I exchange seeds for a different variety or type if I’m not satisfied with my original selection?
Yes, if you’re dissatisfied with the seeds you received and would like to exchange them for a different variety or type, contact our customer service. We’ll assist you in facilitating the exchange for seeds that better suit your needs.
What should I do if I have concerns about the quality of the seeds or any other complaints regarding my order?
If you have concerns about the quality of the seeds or any other complaints regarding your order, please reach out to our customer service. We take all complaints seriously and will work diligently to address your specific concerns and provide a resolution.
